FAQs

How do I know which payments were marked as "paid" in the POS?

The contact in your Company Profile will receive an email every day summarizing the activity seen in each marketplace.

You may also visit the Library in the Reveal Markets application to click on The Payment Import Activity report, which shows the transactions that were marked as "paid" or not.

How do I address payments that have an error in the Payment Import Activity report?

If a payment could not be mapped to a specific transaction in your POS, you will see an "error" message. For these transactions, you'll need to manually find the corresponding transaction in your POS and mark as "paid".

Why don't my bank deposits equal the amount in the Payment Import Activity report?

The bank deposits for each marketplace can span multiple days and potentially include fees from the marketplace.

Why don't I see a Payment Import Activity report every day?

No activity can occur for a few reasons:

1. If no new activity occurred during the day (most common reason).

2. If all of your marketplaces are toggled to "Disable".

3. If all of your marketplaces have incorrect login credentials.

Why are some of the fields in the Payment Import Activity report blank?

The Marketplace Importer picks up as much data as it sees, but it can't see all the details from every marketplace. This creates the blanks in the report.

How do I create multiple accounts for one marketplace?

We do not support multiple accounts at this time.

How do I see my payments in SkyBox?

Under Reports > Advanced Reports, use the Invoice Payments Report in Skybox to determine what invoices have been paid in SkyBox.

https://skybox.vividseats.com/reports/41

How do I see my payments in Ticket Utils?

Under Accounting > Invoices, use the filters to narrow the list of invoices to those with a "Paid" status.

How can I tell if my account logins are working?

You can review your recent Payment Import Activity reports and look for any marketplaces with no activity over the expected period. If you do not see any activity, please contact [e-mail] for assistance.

Why can't I import payments for transactions from a prior POS?

Importing transactions from prior periods requires a different process. Please contact [e-mail] if desired.

Can I import historical payments into my POS?

Yes, but it requires the assistance of Reveal Markets. Please email [e-mail] to request.

What percentage of payment transactions does the importer capture?

We publish our success percentage on our website.

How often does the importer run?

The importer runs daily for each marketplace.

How can my data be used?

Please review the Terms of Service and Privacy Policy for all details on how data can be used.