FAQs
Last updated
Last updated
The contact in your Company Profile will receive an email every day summarizing the activity seen in each marketplace.
You may also visit the Library in the Reveal Markets application to click on The Payment Import Activity report, which shows the transactions that were marked as "paid" or not.
If a payment could not be mapped to a specific transaction in your POS, you will see an "error" message. For these transactions, you'll need to manually find the corresponding transaction in your POS and mark as "paid".
The bank deposits for each marketplace can span multiple days and potentially include fees from the marketplace.
No activity can occur for a few reasons:
If no new activity occurred during the day (most common reason).
If all of your marketplaces are toggled to "Disable".
If all of your marketplaces have incorrect login credentials.
The Marketplace Importer picks up as much data as it sees, but it can't see all the details from every marketplace. This creates the blanks in the report.
We do not support multiple accounts at this time.
Under Reports > Advanced Reports, use the Invoice Payments Report in Skybox to determine what invoices have been paid in SkyBox.
Under Accounting > Invoices, use the filters to narrow the list of invoices to those with a "Paid" status.
We publish our success percentage on our website.
The importer runs daily for each marketplace.
You can review your recent Payment Import Activity reports and look for any marketplaces with no activity over the expected period. If you do not see any activity, please contact for assistance.
Importing transactions from prior periods requires a different process. Please contact if desired.
Yes, but it requires the assistance of Reveal Markets. Please email to request.
Please review the and for all details on how data can be used.
